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A Chatbot is an artificial intelligence (AI) software that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile apps or through the telephone.
Chatbots are self-automated software which resembles each activity of the human using artificial intelligence. Chatbots are preprogrammed with a set of data. Since smart phones are ruling today's world, interacting with a chatbot is not such a complex task.
They become the imitators of human conversations over the internet and have multiple implementations. The immediate responses makes the chatbots more friendly to the users.
Benefits of Chatbot
Since chat bots are basically virtual robots they never get tired and continue to obey your command.
Chatbots on the other hand can simultaneously have conversations with thousands of people.No matter what time of the day it is
Helps you Save Money
Chatbots are a one time investment which helps businesses reduce down on staff required.
100% Satisfaction To Customers
They always treat a customer in the most polite and perfect way no matter how rough the person is.”
Automation of Repetitive Work
Chatbots now help automate tasks which are to be done frequently and at the right time. This helps people save time and increase productivity.
Cut Down on Errors
Based on the questions asked they will always give the right answers. This makes them a huge asset when used in your business.
Chatbot provide a very clean and easy to understand conversation flow .It will take a fraction of your time to resolve as compared to human employees.
The chatbot will remember all your choices and provide you with relevant choices the next time you visit it.